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Privacy Policy

Privacy Policy
iT MIAMI.COM Corporation
Effective Date: September 10, 2025

iT MIAMI.COM Corporation (“iTMIAMI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://itmiami.com or request IT support.

1. Information We Collect

We collect information that you voluntarily provide when you request support or communicate with us, including:

  • Full name
  • Business email address
  • Mobile phone number
  • Company name (if applicable)
  • Description of the IT issue or support request

This information is usually submitted by users through our support request form when they need assistance.

We may also collect limited technical data when you visit our website, such as:

  • IP address
  • Browser type
  • Pages visited
  • Device and operating system information

2. How We Use Your Information

We use the information collected only for legitimate business and support purposes, including:

  • Responding to IT support requests
  • Creating and managing support tickets
  • Contacting users by phone or text regarding an active support request
  • Providing technical assistance, credentials, or access needed to perform job duties
  • Sending status updates related to submitted tickets
  • Improving our services and website

We do not use personal information for advertising or unsolicited outreach.

3. Text Messaging (SMS) Communications

Users may receive SMS messages only after voluntarily submitting their phone number as part of a support request.

Text messages are strictly transactional and support‑related, such as:

  • Confirmation that a support request was received
  • Updates regarding an active ticket
  • Requests for clarification needed to resolve an issue

We never send marketing or promotional text messages.

Opt‑Out

You may opt out of SMS messages at any time by replying STOP to any message. Opting out will not affect your ability to receive support through other communication methods.

4. No Sale or Sharing of Mobile Information

We never sell, rent, or share mobile phone numbers or SMS opt‑in data with third parties for marketing or promotional purposes.

All opt‑in and consent information is used only to provide IT support services.

5. Sharing of Information

We may share limited information only when necessary to operate our business, such as with:

  • IT service platforms used to manage tickets and communications
  • Telecommunications providers used to deliver calls and SMS messages
  • Legal or regulatory authorities when required by law

All service providers are required to safeguard information and use it only for authorized purposes.

6. Website Analytics

Our website uses Google Analytics to better understand visitor activity. Google Analytics may collect anonymized usage data such as pages visited and time spent on the site.

This helps us improve website performance and user experience.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

Access to personal data is limited to authorized personnel who need it to perform their job duties.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide support services
  • Meet contractual obligations
  • Comply with legal requirements

9. Your Choices and Rights

You may:

  • Request access to or correction of your personal information
  • Request deletion of information (when allowed by law)
  • Opt out of SMS communications at any time

10. Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

Email: privacy@itmiami.com
Company: iT MIAMI.COM Corporation
Website: https://itmiami.com