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Terms & Conditions

iT MIAMI.COM Corporation
Effective Date: February 26, 2026

These Terms & Conditions (“Terms”) govern your access to and use of services provided by iT MIAMI.COM Corporation (“iTMIAMI,” “we,” “us,” or “our”). By engaging our services or using our website at https://itmiami.com, you agree to these Terms.

If you have a signed Master Service Agreement (MSA), Order Form, or Statement of Work (SOW) with iTMIAMI, those documents control to the extent they conflict with these Terms. These Terms apply to the extent not addressed—or where they are consistent—with your MSA/SOW.

1) Services We Provide

We are a Managed Services Provider (MSP) offering IT support for businesses, including IT Support, Email Support, Cybersecurity, and VoIP Services. Specific services, service levels, and deliverables are defined in your MSA/SOW and any associated service catalogs or quotes.

2) How to Engage Our Services

Most clients receive services under a monthly recurring service contract (MSA or SOW). Support is delivered through our ticketing system (PSA), phone, text, remote assistance, or on‑site visits as applicable.

3) Account Registration & Client Responsibilities

  • You agree to provide accurate contact information and update it as needed.
  • You are responsible for ensuring your users follow your internal policies and these Terms.
  • You will maintain appropriate backups and controls unless backup services are expressly included in your MSA/SOW.

4) Billing & Payment

  • Billing frequency: Monthly (unless your MSA/SOW states otherwise).
  • Invoice timing & due date: Invoices are issued on the 1st of each month and are due the same day and cover services for that month.
  • Accepted payment methods: ACH, bank transfer, credit card, and check.
  • Late fees: Any late fee or finance charge is as specified in your signed MSA/SOW.
  • Service suspension for non‑payment: If payment is not received for the current month, services may be paused until payment is received (timing per our MSA/SOW and internal policy).

5) Support Requests & Ticketing

  • Users submit support requests via our contact form installed on their computer or other intake methods we provide.
  • A ticket is created in our PSA, and we respond using the contact details the user provided.
  • Our customer portal is available to users after a ticket is submitted and access is provisioned.

6) Text Messaging (SMS) Terms

We use SMS for support‑related, transactional communications only. We do not send marketing or promotional texts.

Approved SMS numbers we may use:

  • (305) 900‑2601 — Main office line (voice & SMS)
  • (425) 386‑7676 — Ticketing/PSA system SMS (automated ticket confirmations/updates)

Purpose of messages:

  • Confirming ticket creation
  • Requesting information needed to resolve a ticket
  • Providing status updates or coordination for support
  • Sharing credentials or access details necessary for work duties

Frequency:
Message frequency varies based on support activity, and you will only receive messages when necessary to resolve your support request.

Opt‑Out:
You can opt out of SMS at any time by replying STOP to any message. Opting out of SMS will not prevent you from receiving support via other methods (email, phone, portal).

Message/Data Rates:
Your carrier’s standard message and data rates may apply.

Consent Basis:
By voluntarily submitting your mobile number when requesting support, you consent to receive support‑related texts from iTMIAMI at the numbers listed above. You may withdraw consent at any time by replying STOP.

For details on how we handle personal data and SMS opt‑in information, see our https://itmiami.com/privacy-policy.

7) Acceptable Use

You agree not to misuse our services. Prohibited activities include, without limitation:

  • Attempts to gain unauthorized access to systems, networks, or data
  • Distribution of malware or engaging in phishing, spamming, or fraudulent activity
  • Violations of law, third‑party rights, or your own internal policy obligations

We may suspend or terminate access for violations.

8) Security & Confidentiality

We implement reasonable administrative, technical, and physical safeguards to protect information. We treat client data as confidential and use it only to provide services, subject to any additional confidentiality obligations in your MSA/SOW.

9) Third‑Party Services & Tools

We may use vetted third‑party service providers (e.g., ticketing/PSA, remote management tools, communications providers) to deliver services. Such providers are required to safeguard information and use it only for authorized purposes.

10) Service Availability & Maintenance

We aim to deliver services in accordance with your MSA/SOW. From time to time we may perform maintenance or updates that could affect availability. Emergency or security maintenance may occur without notice if necessary.

11) Warranties & Disclaimers

Except as expressly set forth in your MSA/SOW, services are provided “as is” and “as available.” We disclaim all implied warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

12) Limitation of Liability

To the fullest extent permitted by law and unless otherwise stated in your MSA/SOW:

  • iTMIAMI will not be liable for any indirect, incidental, special, consequential, or punitive damages.
  • Our aggregate liability arising out of or relating to the services will not exceed the fees paid to us for the services giving rise to the claim in the three (3) months preceding the event (or such other amount as stated in your MSA/SOW).

13) Termination

Either party may terminate services as set forth in the MSA/SOW or, if there is no MSA/SOW, upon written notice consistent with any agreed notice periods. Upon termination, you agree to pay for services rendered through the termination date.

14) Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted to our website with an updated Effective Date. Your continued use of services after changes take effect constitutes acceptance.

15) Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict‑of‑law principles. The exclusive venue and jurisdiction for any dispute arising under these Terms will be the state or federal courts located in Miami‑Dade County, Florida.

16) Contact

For privacy details, review our https://itmiami.com/privacy-policy.

Next steps

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