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iTMIAMI.COM IT Support

Terms & Conditions

iT MIAMI.COM Corporation — Effective Date: February 26, 2026

These Terms & Conditions ("Terms") govern your access to and use of services provided by iT MIAMI.COM Corporation ("iTMIAMI," "we," "us," or "our"). By engaging our services or using our website at https://itmiami.com, you agree to these Terms.

1. Services We Provide

We are a Managed Services Provider (MSP) offering IT support for businesses, including IT Support, Email Support, Cybersecurity, and VoIP Services. Specific services, service levels, and deliverables are defined in your MSA/SOW.

2. How to Engage Our Services

Most clients receive services under a monthly recurring service contract (MSA or SOW). Support is delivered through our ticketing system (PSA), phone, text, remote assistance, or on-site visits as applicable.

3. Account Registration & Client Responsibilities

  • You agree to provide accurate contact information and update it as needed.
  • You are responsible for ensuring your users follow your internal policies and these Terms.
  • You will maintain appropriate backups and controls unless backup services are expressly included in your MSA/SOW.

4. Billing & Payment

  • Billing frequency: Monthly (unless your MSA/SOW states otherwise).
  • Invoice timing & due date: Invoices are issued on the 1st of each month and are due the same day.
  • Accepted payment methods: ACH, bank transfer, credit card, and check.
  • Service suspension for non-payment: If payment is not received, services may be paused until payment is received.

5. Support Requests & Ticketing

Users submit support requests via our contact form. A ticket is created in our PSA, and we respond using the contact details the user provided. Our customer portal is available to users after a ticket is submitted and access is provisioned.

6. Text Messaging (SMS) Terms

We use SMS for support-related, transactional communications only. We do not send marketing or promotional texts.

Approved SMS numbers:

  • (305) 900-2601 — Main office line (voice & SMS)
  • (425) 386-7676 — Ticketing/PSA system SMS

Opt-Out: Reply STOP to any message. Standard message/data rates may apply.

7. Acceptable Use

You agree not to misuse our services. Prohibited activities include attempts to gain unauthorized access to systems, distribution of malware, phishing, spamming, or fraudulent activity. We may suspend or terminate access for violations.

8. Security & Confidentiality

We implement reasonable safeguards to protect information. We treat client data as confidential and use it only to provide services.

9. Third-Party Services & Tools

We may use vetted third-party service providers to deliver services. Such providers are required to safeguard information and use it only for authorized purposes.

10. Service Availability & Maintenance

We aim to deliver services in accordance with your MSA/SOW. Emergency or security maintenance may occur without notice if necessary.

11. Warranties & Disclaimers

Except as expressly set forth in your MSA/SOW, services are provided "as is" and "as available." We disclaim all implied warranties to the fullest extent permitted by law.

12. Limitation of Liability

iTMIAMI will not be liable for any indirect, incidental, special, consequential, or punitive damages. Our aggregate liability will not exceed the fees paid in the three (3) months preceding the event.

13. Termination

Either party may terminate services as set forth in the MSA/SOW. Upon termination, you agree to pay for services rendered through the termination date.

14. Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted with an updated Effective Date. Continued use of services after changes take effect constitutes acceptance.

15. Governing Law & Venue

These Terms are governed by the laws of the State of Florida. The exclusive venue for any dispute will be the state or federal courts in Miami-Dade County, Florida.

16. Contact